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Last updated: 2026-08-10
In short: Use the connection normally and lawfully in the country you are in. Do not attack or overload the network, do not resell or share the connection commercially, do not run automated abuse like spam or credential stuffing, and do not try to get around your plan's limits. We cannot see what you do online, so we act on what the local operator or our supplier reports to us. They can stop a profile without asking us, and we can suspend an account.
Language. This document is published in English, Azerbaijani, Russian and Turkish. The English version is the authoritative one: in the event of any discrepancy, difference of interpretation or dispute, the English text prevails and is the version that binds both you and MAMMADOFF AGENCY LLC. The other languages are provided for your convenience.
These rules apply to the data connection you get from an eSimUP eSIM, and to the eSimUP website, app and account.
The plan is data only. There are no voice minutes and no SMS on it. Calls and messages over the internet work like any other data, and your own SIM keeps your number.
eSimUP is a reseller, not a mobile network. The network is a local operator's, bought through our supplier eSIM Go. Their rules apply to you as well as ours, and where theirs are stricter, theirs are what matters in practice, because they are the ones who can switch a profile off.
Use the connection lawfully in the country you are physically in at the time. That country's law is the one that applies to what you do on its networks. It is not the law of the country you bought the plan from, or the one you live in.
Things that are unremarkable in one country are restricted or illegal in the next, including some apps, some services and some content. We cannot advise you on that, and we cannot make it go away. Travelling on our eSIM does not put you outside local law.
The network you are on is shared with everyone else standing near that mast. Do not do anything to it that you would not want done to you. In particular:
A plan is for you and your own devices. Do not sell, rent or resell the connection, and do not run it as a commercial service for other people. Selling access to a hotspot, wiring an office off a travel plan, or shipping connectivity inside equipment you are selling on are all outside what you bought.
This is not a rule about sharing a hotspot with your own laptop. Whether a hotspot works at all is up to the local operator and the plan, some of them restrict it, and we cannot promise it will work.
Do not point automated tools at other people from our connection. This is the category that gets a whole range of addresses blocked, so it is the one operators react to fastest.
A plan gives you an amount of data, in a set of countries, for a set validity. The validity starts when the eSIM first attaches to a network in its destination. Not when you buy it, and not when you install it.
The rule above is about one profile being worked by several people at once. Handing a plan over is a different thing, and we build it deliberately.
The app can turn an eSIM you own into a single-use share code, good for 30 days. Whoever enters it takes ownership: the eSIM leaves your account and joins theirs, and it is theirs to install. That is a transfer, not a shared line, and it is within the rules. When it is claimed, each of you appears on the other's travel companions list with the name and email address on the account.
Your account keeps a private travel history of where your plans have worked, and you can share one trip card at a time as a link. That is the only thing that can be shared — your passport as a whole cannot be. Almost nothing on that page is written by you — the country, the days and the data come from the plan itself — but the title does, and a title is published the moment the link is.
So the ordinary rules apply to it. Do not put another person's personal details in a title, do not use one to harass, impersonate or advertise, and do not put anything unlawful there. We can remove a title and revoke a link that breaks this, and we will tell you we did.
That is the whole of it. There are no comments, no messages between customers, no profiles, and no way to search for a customer, so there is nothing else here for us to police.
A profile can be installed one time. If you delete it from your device it is unrecoverable, and we cannot reissue it. That is a property of how eSIM works, not a policy we chose, and it is why we ask you not to remove a profile you still want.
On iOS 17.4 and later our app can install the profile for you through Apple's universal link. On Android you enter the details manually. Android only allows in-app installation for apps whose credentials are embedded in the profile, and only an operator can do that. We are not an operator, so we cannot.
We want to be plain about this, because acceptable use policies often imply far more watching than the company actually does.
We cannot see what you do online. We do not have your browsing history, the contents of your messages, or anything else carried over the connection. It does not pass through us. What we hold about an eSIM is only this:
The location item on that list is a country and a network name, reported to us against an eSIM. It is not a position, not coordinates, and not a history of where you walked.
Because we cannot see the traffic, we do not detect abuse by watching you. We act when the local operator or our supplier reports a problem to us, or when what we can see about an account, such as its ordering and reward pattern, points to one. If someone tells you a reseller can see what you are doing over an eSIM, they are describing a different arrangement than this one.
Two different things can happen, and they come from two different places.
The local operator or our supplier can suspend or terminate a profile. They do that on their own network, on their own evidence, and they do not need our agreement. Often we find out after it has already happened. We cannot overturn it, and we cannot make an operator take a profile back.
Separately, we can suspend or close an eSimUP account. We would do that where an account is being used for the things listed above, and we would tell you what we were told.
Data or validity lost when a profile is stopped this way is not something we can give back. A plan runs on its own clock and we cannot rewind it. Anything about money is dealt with under our Refund Policy.
If someone tells us an eSimUP eSIM was used to attack or abuse them, we will look at what we hold, and if it is one of ours we will act. We will not hand over who you are on the strength of a complaint.
If we are ever required by law to answer a request from an authority, we can only give what we actually have, which is the account and order records described in our Privacy Policy. We do not hold traffic, message content or precise location, so there is nothing of that kind for us to produce, for anyone.
Blocks misfire. Shared networks produce false positives, and an operator's automated system does not explain itself. Write to our support team, tell us what you were doing, and a person will look at it.
If the block turns out to be on the operator's side, we will tell you that honestly rather than pretend to appeal something we have no power over. Where we can issue a replacement or a refund, that is decided under our Refund Policy.
Not legal advice. This document describes honestly how eSimUP works, but it has not been reviewed by a qualified lawyer and is not drafted for any particular jurisdiction. Before eSimUP takes money from customers it should be reviewed by a solicitor in the country the business is registered in — particularly the sections on liability, refunds and governing law.
Questions: [email protected]